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Saturday, Feb 18, 2017

Supermarkets, retailers hit by debit card outage

TAMPA - Many cash registers at Publix, Sweetbay and other retailers were unable to process debit cards and some credit cards today amid what appeared to be a widespread network breakdown. The outages were sporadic, and systems did work some times for some customers at the 1,000-plus Publix stores, said spokeswoman Shannon Patten. Many customers who planned to use debit were required to use a credit card or pay cash. The breakdown appeared to start at least as early as 9 a.m. and had not been fixed as of late this afternoon. Other retailers, including Walmart and Old Navy, saw no breakdowns. Sweetbay officials said their 100-plus stores were also seeing sporadic outages during the day, and they pointed to breakdowns at a Dallas-based payment processing company called Retalix.
Retalix is one of the world's largest payment processors, handling transactions at approximately 70,000 stores in 50 countries. Calls to Retalix during the afternoon reached a recorded message that said the offices were closed, and messages sent to company executives via email were not answered.

rmullins@tampatrib.com (813) 259-7919