Supermarkets, retailers hit by debit card outage
TAMPA - Many cash registers at Publix, Sweetbay and other retailers were unable to process debit cards and some credit cards today amid what appeared to be a widespread network breakdown. The outages were sporadic, and systems did work some times for some customers at the 1,000-plus Publix stores, said spokeswoman Shannon Patten. Many customers who planned to use debit were required to use a credit card or pay cash. The breakdown appeared to start at least as early as 9 a.m. and had not been fixed as of late this afternoon. Other retailers, including Walmart and Old Navy, saw no breakdowns. Sweetbay officials said their 100-plus stores were also seeing sporadic outages during the day, and they pointed to breakdowns at a Dallas-based payment processing company called Retalix.Retalix is one of the world's largest payment processors, handling transactions at approximately 70,000 stores in 50 countries. Calls to Retalix during the afternoon reached a recorded message that said the offices were closed, and messages sent to company executives via email were not answered.
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